The Rail Delivery Group (made up of Train Operating Companies) along with the rail passenger organisation, Transport Focus are asking for public comments on how to restructure and simplify train fares. The consultation is open and runs until 10 September 2018.
This is the first major review of how train fares are structured since the early 1990s. That’s before the Internet became widely used and before contactless payments were invented. The rail fare system is still based on a clunky magnetic ticketing system which is very difficult to modify and change.
Recommendations will be made to the government in the autumn following the consultation and SCATE hope that it will bring about a much fairer, more equitable and easier fare system. However the computer experts and ticket administrators sitting in their offices don’t necessarily have all the best ideas so this is our opportunity to tell them what we want. Please make your comments:
This consultation is not about the quality of service or lack of it, dealing with overcrowding or resolving the chaotic way in which the rail companies introduced timetable changes. Yes, all these things need to be dealt with but it is really important to take advantage of this consultation and make suggestions of how you would to improve the rail ticket system. Please do tell them what you think by clicking on the above link. Thanks!
Last week, SCATE member, Vic Ient attended a meeting here in Sussex organised by Railfuture, the railway network pressure group. At that meeting there was a presentation by one of the rail companies and the Rail Delivery Group. It was very helpful as it gave an insight into how clunky the back-office computer system is that runs the ticketing system.
PS: if you want to hear what Robert Nisbet, the Regional Director of the Rail Delivery Group, had to say about this consultation click on the image below: